The Policy

This privacy policy notice is served by Ultra Agent Limited, 9 Rotherwick Hill, London, W5 3EQ, United Kingdom for the app; https://ultraagent.co.uk and the associated website. The app is used to link and connect employers with full vetted employees at a cost which is less than traditional agency establishments.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you use the app and browse on the website. If you do not agree to the following policy you may wish to cease viewing / using the app or website, and or refrain from submitting your personal data to us.

Policy key definitions:
  • "I", "our", "us", or "we" refer to the business, Ultra Agent Limited.
  • "you", "the user" refer to the person(s) using this website or app.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a user’s computer or device.
Key principles of GDPR:

Our privacy policy embodies the following key principles;

  • (a) Lawfulness, fairness and transparency
  • (b) Purpose limitation
  • (c) Data minimisation
  • (d) Accuracy
  • (e) Storage limitation
  • (f) Integrity and confidence
  • (g) Accountability

Collection and Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using lawful bases.

We are registered with the ICO under the Data Protection Register.

We collect different types of information depending on whether you are using the app as an employer or jobseeker.

The information we collect for job seekers may include name, email address, postal addresses, availability dates, photograph, profile description, contact details, previous employment experience, education, copies of any ‘right to work’ documentation which shows your ongoing entitlement to work in the UK (such as passport, visa documentation, national ID and/or resident’s permit), date of birth and any other information required on the registration form.

The information we collect for employers may include name, employer name, employer address, email address, job title and other business contact details of your staffing managers as well as the following information relating to any jobseekers whom you engage:

  • (a) rates of pay
  • (b) shifts worked
  • (c) skills set
  • (d) employer feedback and ratings
  • (e)timesheet information

Regarding each visit to the app, we automatically collect technical information including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

We also collect information about your visit, including the dates and times you use the app for jobseekers, work opportunities you view or search for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and

We receive information from other sources; and for employers this may include information from credit rating agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that data.

We will continue to process your information under established legal basis until you withdraw consent or it is determined your consent no longer exists.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on the website and app to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website or app.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  1. Session cookies are used to remember selections made when you use the app and website. Session cookies are deleted automatically when you leave the app or close your browser.
  2. Persistent cookies are used to identify you when you return to the app/ browser and/or to remember specific information about your preferences. These cookies also help us understand browsing behaviour within the app, which can help us develop the app in a way we think will be most relevant to your interests. Persistent cookies are stored on your device and are not deleted when the browser is closed – these cookies must be ‘manually’ deleted if you want to remove them.
Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our security methods meet the GDPR compliance requirements.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website or app to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google AdSense, eBay Partner Network, Amazon Affiliates, or are self-served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL. Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this, we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

 

Contact

Questions, comments and requests regarding this privacy policy should be addressed to hello@ultraagent.co.uk

Should you have cause to complain about how we handle your personal data, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to the Information Commissioner’s Office (ICO).

For further details on how to complain to the ICO, please follow the links below: https://ico.org.uk/concerns/ or https://ico.org.uk/global/contact-us/.